Shipping

1 working day. We are a small busy family business, so to keep things smooth and clear we allow 1 full working day to process and pack orders, therefore orders are dispatched the next working day, Monday to Thursday. If you require a rushed delivery, please get in touch and we'll try to help. Extra delivery costs will be incurred.

Delivery is £3.95 or free when you spend over £40. This applies to UK mainland only. For orders outside of UK mainland, please contact us for a quote as extra days and costs are incurred. Please see our shipping policy for more information. 

*We do not deliver to PO boxes and some remote areas of the UK. Please get in touch if you would like to check your address.

As a rule, we do this so your goods are not left at courier depots over a weekend. However, if you require your goods for a Monday or even a Saturday, you can get in touch and this can be arranged.

For the majority of the UK, 1-2 days. For further information, please refer to our shipping policy.

Yes. Please contact us so we can arrange a Saturday delivery. We must be informed by Thursday midday to arrange and dispatch your order in time. 

DHL. Includes convenient time window on day of delivery.

All orders are dispatched from the UK, so rest assured your items are in good hands and not travelling from afar.

Given the nature of our products, we only offer delivery to UK.

Please ensure that your delivery address details are correct, they are printed directly from the information you give us when submitting your order online. We can only change an address before your item goes into production or dispatch. Get in touch as soon as possible and we will endeavour to get this changed.

Product

No. All of our treat boxes are ambient temperature pastries & biscuits, therefore, they do not require refrigerating and should be kept at room temperature out of direct sunlight & away from any heat sources.

Approx. 5-7 days. Sometime longer if stored in an airtight container.

Note: All of our products have a best before and not a use by date. In your treat box, you will find your contents label with all necessary information including ingredients, allergens and best before date. You can also find more detailed information under the ingredients tab on each individual product. 

Given the nature of our products and how they are produced and packed, if you have allergies, please get in touch in advance of ordering. You can view our full allergen & ingredients list here. PLEASE NOTE: ALL PASTRIES & BISCUITS ARE PRODUCED AND PACKED IN AN ENVIRONMENT WHERE ALL NUTS THE ALLERGENS & INGREDIENTS OF EACH PASTRY/BISCUIT MAY CONTAMINATE OTHER ITEMS IN OUR BOXES. 

We take great care and pride in packing our bespoke boxes. Your order arrives inside a food safe grade two piece base & lid box with each pastry/biscuit sat in a paper cake case and all this is then packed into a postal box with protective air pockets surrounding the treat box. We pack tightly and neatly to minimise any transit damage. See our short video here on how we package your order

No. We import all our goods directly form our manufacturer in Italy.

We will certainly try! Let us know what you are after and we'll do our best to help.

Orders

As our goods are perishable and made to order, we don't accept returns, however we always aim for make sure our customers love our products, but if you are not satisifed, just email us directly or get in touch and we'd be happy to help.

If you need to cancel an order placed with us, you can do so at any time, unless it is has already begun production or dispatched. Please get in touch to enquire on your order progress. 

In the unlikely event that your order does not reach you in time, we ask you to double check your tracking in the first instance and check your parcel has not been delivered to a neighbour or gone back to a depot if you were not home when they attempted delivery. If you have all this and 3 days have passed then get in touch and we will look into this for you.

Of course! Please see our Party Bundles page or we can work with you if you require something different to what we have listed. Get in touch to discuss.

At present we do not offer a gift wrap service, however all of our products are packed to a high standard.

Yes! After adding your products to your basket, please go to your basket page and select add personalised card, then type your personalised massage in the drop down box below the total price. This will add £3 to your order. Cards are printed on heavy card. See example here. For sending multiple gift cards, add another to your basket and please title your inputted message with the name of the recipient to match the order. Eg. Dad (message), Mum (message) and so on. Alternatively, please email us your requirements.

We do offer our products B2B, but in the main we are a retail business. Please refer to our B2B page here. Or for larger orders directly imported, please get in touch to discuss. As we are not a wholesaler, VAT at the current rate will be applied to your total order amount. Minimum orders will apply for bulk discounts.

Get in touch