Shipping

Orders are processed & dispatched within 1-2 working days after ordering when a delivery date is not selected. If you require a rushed delivery, please get in touch and we'll try to help. Extra delivery costs will be incurred.

Couriers will leave a card or in some cases deliver to a neighbour, or return to their depot. Alternatively, If you know you are not going to be home you can use the tools by our couriers site via the tracking link we send you once your order has been dispatched.

Your tracking number will be displayed in your order status page which you access from the email you recieve once we have dispacthed your goods.

Anytime from 0800 - 2000 Monday to Friday. These times can vary earlier or later at peak times, such as Christmas.

Yes. Please contact us so we can arrange a Saturday delivery. We must be informed by Thursday midday to arrange and dispatch your order in time. 

DPD next day services

All orders are dispatched from the UK, so rest assured your items are in good hands and not travelling from afar.

Given the nature of our products, we only offer delivery to UK.

Please ensure that your delivery address details are correct, they are printed directly from the information you give us when submitting your order online. We can only change an address before your item goes into production or dispatch. Get in touch as soon as possible and we will endeavour to get this changed.

Product

No. All of our treat boxes are ambient temperature pastries & biscuits, therefore, they do not require refrigerating and should be kept at room temperature out of direct sunlight & away from any heat sources. For more information, please see the product tabs under each product page.

Treat boxes are best enjoyed within a day or 2 of arrival. If stored correctly in an airtight container, the biscuits and pastries will last up to 5 days. 

Note: All of our products have a best before and not a use by date. In your treat box, you will find your contents label with all necessary information including ingredients, allergens and best before date. You can also find more detailed information under the ingredients tab on each individual product. 

Given the nature of our products and how they are produced and packed, if you have allergies, please get in touch in advance of ordering. You can view our full allergen & ingredients list here. PLEASE NOTE: ALL PASTRIES & BISCUITS ARE PRODUCED AND PACKED IN AN ENVIRONMENT WHERE ALL NUTS THE ALLERGENS & INGREDIENTS OF EACH PASTRY/BISCUIT MAY CONTAMINATE OTHER ITEMS IN OUR BOXES. 

We take great care and pride in packing our bespoke boxes. Your order arrives inside a food safe grade two piece base & lid box with each pastry/biscuit sat in a paper cake case and all this is then packed into a postal box with protective air pockets surrounding the treat box. We pack tightly and neatly to minimise any transit damage.

No. We import all our goods directly form our manufacturer in Italy.

We will certainly try! Let us know what you are after and we'll do our best to help.

Orders

Yes. We have a small £15 minimum order.

As our goods are perishable and made to order, we don't accept returns, however we always aim for make sure our customers love our products, but if you are not satisifed, just email us directly or get in touch and we'd be happy to help.

If you need to cancel an order placed with us, you can do so at any time, unless it is has already begun production or dispatched. Please get in touch to enquire on your order progress. 

In the unlikely event that your order does not reach you in time, we ask you to double check your tracking in the first instance and check your parcel has not been delivered to a neighbour or gone back to a depot if you were not home when they attempted delivery. If you have all this and 3 days have passed then get in touch and we will look into this for you.

You must contact us within 48 hours of receiving your order.

If after opening your parcel, you find there are incorrect item(s) please take images straight away of the item(s) and any selection flyers/packing lists in within the box. This will help us to determine the issue. Please send this information, along with your name, order number and description to hello@luccardo.com

Please see our build a party bundle page, or alternatively, get in touch to discuss.

At present we only offer a gift wrap option on our treat boxes.

We offer a free handwritten gift tag on all treat box products and in our hamper builder section.

We offer a buy now section for small business and events to purchase off the shelf products at discounted rates. Alternatively for larger orders we can distribute directly from our manufacturers, see here for more

Local Delivery & Fresh Cannoli

You are only eligible for local delivery when you have at least 1 'Cannoli Siciliani, Made to Order - [Sheffield Only]' in your basket. You are welcome to add our other products to your basket when you reach this criteria.

No, we are an online business only.

Unfortuanelty not. Delivery only.

Possibly, please contact us to find out.

We will always notify you when we're on our way, either by Email, SMS or WhatsApp & you will be prompted to choose AM or PM delivery when ordering.

Approx. 1-2 days refrigerated. Your box will have a use by label on it, along with an ingredients & selections list. Please note: Cannoli are best enjoyed within a few hours of being piped, this will give you a crunchy pastry rather than a soft pastry.

The pastries shells contain a small amount of wine for flavouring.

Of course. You an also ad a free gift tag to the order. However, we do stipulate in our terms that someone has to be in to accept delivery when we attempt.

Yes. Please get in touch to discuss. Fresh cannoli are becoming increasingly popular for private functions, particularly weddings.

Get in touch