Order processing & dispatch:
Orders are dispatched the next working day Monday to Thursday only using DHL next day courier services. Deliveries include a time window on day of delivery. Please see the estimated delivery times at both the product and basket page for our next available dispatch days.
- DHL next day service - £4.95 (UK mainland)
- Free DHL next day service - Orders over £50 (UK mainland)
- For Saturday delivery, please contact us for a quote in advance.
Please note: Delivery to Northern Ireland, Ireland, The British Isles, The Highlands, Islands (Scottish Isles, Isle of Man) and parts of Scotland operate on a 1-3 day delivery service and incur additional costs. Please contact us prior to checkout for an accurate shipping quote*
*Orders placed outside of the above remits will be cancelled and a refund will be processed. We will contact you soon after with a delivery quote for your exact area where you can then proceed with your order if you wish.
- Orders are dispatched Monday to Thursday and exclude Bank Holidays.
- Luccardo do not accept any liability for orders that go passed the expected delivery date. Many factors can cause parcel delays along the way, which are out of our and our couriers control. However, if you encounter an unlikely problem, please get in touch and we'd be happy to help.
- We recommend not changing your 'delivery date' or selecting to leave your goods in a 'safe place' as this may diminish the quality of the product.
- Please ensure that your delivery address details are correct, they are printed directly from the information you give us when submitting your order online. We wouldn't want your order not to reach your desired address.
- If your item does not arrive within the delivery aim guide, please check your tracking again. If your item does not arrive after 3 days, please contact us for help.
- We do not deliver to PO boxes and some remote areas of the UK. Please get in touch if you would like to check your address.
Shipment Confirmation & Order Tracking:
You will receive an email confirming the shipment of your order once it has been dispatched. You will find a tracking number in the confirmation email and your order page.